General

Do you install?

We do not do installations, but we do have a list of accredited installers, with over 40 years of combined experience, that we can put you in contact with.

What is the warranty on your products?

Air Conditioners
3 year warranty on the compressor. 1 year warranty on the unit.
Heat Pumps and Pool Heat Pumps
3 year warranty on the compressor. 1 year warranty on the unit.

Solar Geysers
5 year warranty

Warranty subject to:

Installation by approved installers.
Installation of correct size unit.
Annual service.

Air Conditioners

Air conditioning tips

If there is a hot day forecast, then pre-cool your house the night before. This is especially effective if your house has a high thermal mass such as solid brick. This will allow your air conditioner to work at its optimum during the cool evening, saving power and wear and tear on the unit. It also allows the unit to keep on top of the heat load as it begins to warm up during the heat of the day.

What’s the best size air conditioner for my home or office?

There are certain factors to consider when choosing the right size for your home or office such as if the room is heavily shaded then reduce capacity by 10 percent. If the room is very sunny, increase capacity by 10 percent. If more than two people regularly occupy the room, add 600 BTUs for each additional person. If the unit is used in a kitchen, increase capacity by 4,000 BTUs. Consider where you install the unit. If you are mounting an air conditioner near the corner of a room, look for a unit that can send the airflow in the right direction. Here is a chart to help you choose what size you would be best for your needs.

Here is a chart to help you choose what size would be best for your needs.

Heat Pumps

What is a Heat Pump?

A heat pump is a very clever device that extracts heat energy from a volume of air and transfers it to the water. So the water gets warmer, whilst the air gets cooler.

Are heat pumps new?

No, they share the same basic technology as refrigerators and air conditioners which were invented over 100 years ago. Heat pumps were first manufactured over 50 years ago and in many regions of the world such as the Southern United States and Italy. Heat pumps have been popular and well known for decades.

How much noise does a heat pump make?

The SirAir integrated heat pump geyser, one of the quietest heat pumps you can buy. It has an outdoor unit rated at 48 dB. Normal conversation is 60-70dB. The Sirair retrofit heat pump is 53 dB, still perfectly quiet enough for any home or office.

What is the average life-span of a Heat Pump?

It can vary, depending on how much the system is used and how regularly it is checked or serviced. Generally, the average life-span of units built in the 1970s and 1980s is about 15 years, but individual units may vary and last much longer depending on use and how well they are maintained. Newer units are expected to last even longer.

Can I cover my outdoor Heat Pump?

If the cover was far enough above the top of the unit as to not impede the air flow discharging from the unit, and if it doesn’t interfere with servicing of the unit, then it could help protect the unit from the elements like snow, ice, falling branches and leaves. But it really isn’t needed. Heat Pumps are designed for outdoor use.

Why are Heat Pumps better than other forms of heating?

Heat pumps offer many benefits over other forms of heating. Firstly they are much cheaper to run giving up to 4 times more heat than you pay for, they can be used all year round for heating and cooling. They don’t pollute our atmosphere because they use ozone friendly refrigerants.

Are Heat Pumps reliable?

Yes. Heat pumps are extremely reliable. They use the same process as a home fridge or freezer and have the same level of dependability and life expectancy.